Ensuring that you have a reliable support service when you need it is a key element of our support service offering.
We offer a number of services to help you make the most of your Raidmax investment. You can select product and technical support via phone, email, remote as well as onsite support. Training and consultation can be on an as-needed fee for service basis or we can tailor a support program specifically for your organisation on a committed contract basis.
Helpdesk Support
Raidmax offers global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.
On-site support
On-site support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks.
Support Zone
Raidmax offers extensive on line support via the Support Zone. On successful registration, simply log in to access information relating to current, prior and future releases, along with FAQs, known issues, technical information, tutorials as well as the certification program.
Support Zone Newsletter
Due to the amount of information available on the Support Zone it can be difficult to keep up with the latest additions to the site. A monthly newsletter helps you to stay current with latest articles and information. Some exclusive content is also available in the newsletter.
Blogs
Various product and industry experts within the organisation submit regular blogs for public consumption
Forums
A number of active on-line forums are available for you to engage in various discussions about the product.
